Rakuten TVStart with the essentials
What to know about Rakuten TV.
Check whether the title is offered through a free channel, a rental or a purchase and confirm that you are using the account that holds the transaction. If you paid, keep the order reference for Rakuten TV support.
Dash provides the VPN connection—not a Rakuten TV account or subscription. Service shortcuts and availability may change. Check the app’s current list and follow Rakuten TV’s terms.
Use Rakuten TV with Dash.
Install Dash on your Apple device.
Open Dash on iPhone, iPad, or Mac. You do not need to create a separate Dash account to start.
Choose your connection.
Open Services in Dash VPN and choose Rakuten TV, then connect.
Open Rakuten TV as usual.
Once connected, open Rakuten TV and sign in with your usual account if needed.
When something does not load.
If you get a location, playback or connection message, reconnect in Dash VPN and reopen the service. Our team checks service connections. If it persists, send us the exact message, your device and the selected service.
For connection help, see the Dash FAQ or contact our team with the error and selected route.
A service route and an account are different
Use the service’s own account and check its current access rules. A Dash shortcut does not include a subscription or establish that a restricted account is eligible. If ordinary browsing fails too, check the underlying network and VPN state first.
Follow the first-connection walkthrough, then return to your chosen route. The Dash FAQ explains setup and purchases.
Before you tap connect.
How do I set up Dash VPN for Rakuten TV?
Open Services in Dash VPN and choose Rakuten TV, then connect. Once connected, open Rakuten TV and sign in with your usual account if needed.
Why can I see a title on Rakuten TV but not play it?
Check whether the title is offered through a free channel, a rental or a purchase and confirm that you are using the account that holds the transaction. If you paid, keep the order reference for Rakuten TV support.
What if Rakuten TV is not loading?
If you get a location, playback or connection message, reconnect in Dash VPN and reopen the service. Our team checks service connections. If it persists, send us the exact message, your device and the selected service.
